Compare MindTouch, Moxie, and Gainsight

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MindTouch
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Moxie
Gainsight
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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Moxie
Moxie
3.6
Based on 21 reviews
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Gainsight
Gainsight
4.4
Based on 240 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
7.7
(Based on 19 reviews)
8.6
(Based on 227 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
7.9
(Based on 19 reviews)
8.0
(Based on 226 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.5
(Based on 7 reviews)
6.5
(Based on 119 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.1
(Based on 7 reviews)
7.2
(Based on 124 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.7
(Based on 15 reviews)
9.0
(Based on 208 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.0
(Based on 6 reviews)
9.2
(Based on 124 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
5.6
(Based on 19 reviews)
9.1
(Based on 228 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
71.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
22.7%
 
Computer Software
36.4%
Insurance
10.7%
Computer Software
47.4%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Information Technology and Services
18.8%
 
Financial Services
7.6%
Retail
7.1%
Internet
12.5%
 
Telecommunications
6.1%
Internet
7.1%
Marketing and Advertising
5.2%
 
Internet
4.5%
Individual & Family Services
7.1%
Financial Services
2.1%
 
Other
28.8%
Other
57.1%
Other
13.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User

Easy to use interface. Customization of responses allows for my efficient interaction.

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
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