Compare MindTouch, Moxie, and Totango

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MindTouch
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Moxie
Totango
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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Moxie
Moxie
3.6
Based on 21 reviews
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Totango
Totango
4.3
Based on 91 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
7.7
(Based on 19 reviews)
8.6
(Based on 89 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
7.9
(Based on 19 reviews)
8.6
(Based on 89 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.5
(Based on 7 reviews)
7.1
(Based on 46 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.1
(Based on 7 reviews)
8.3
(Based on 44 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.7
(Based on 15 reviews)
8.2
(Based on 84 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.0
(Based on 6 reviews)
8.4
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
5.6
(Based on 19 reviews)
8.5
(Based on 89 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
26.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
55.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
17.8%
 
Computer Software
36.4%
Insurance
10.7%
Computer Software
38.8%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Internet
22.3%
 
Financial Services
7.6%
Retail
7.1%
Information Technology and Services
19.4%
 
Telecommunications
6.1%
Internet
7.1%
Real Estate
2.9%
 
Internet
4.5%
Individual & Family Services
7.1%
Marketing and Advertising
2.9%
 
Other
28.8%
Other
57.1%
Other
13.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User

Easy to use interface. Customization of responses allows for my efficient interaction.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
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Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

 No downloads provided.No downloads provided.
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