Compare MindTouch, Moxie, Zendesk Support, and Freshdesk

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
7.5
8.6
8.5
Ease of Use
Ease of Use
8.1
7.7
8.6
8.8
Ease of Setup
Ease of Setup
7.7
8.3
8.2
8.5
Ease of Admin
Ease of Admin
8.2
7.9
8.3
8.7
Quality of Support
Quality of Support
8.7
8.6
8.4
8.9
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
7.6
8.6
Meets Requirements
MindTouch
8.1
Moxie
7.5
Zendesk Support
8.6
Freshdesk
8.5
Ease of Use
MindTouch
8.1
Moxie
7.7
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
MindTouch
7.7
Moxie
8.3
Zendesk Support
8.2
Freshdesk
8.5
Ease of Admin
MindTouch
8.2
Moxie
7.9
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
MindTouch
8.7
Moxie
8.6
Zendesk Support
8.4
Freshdesk
8.9
Ease of Doing Business With
MindTouch
8.8
Moxie
8.9
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
MindTouch
7.9
Moxie
5.1
Zendesk Support
7.6
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Zendesk Support
8.5
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
39.0%
53.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
44.8%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
16.3%
10.7%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.8%
Enterprise
16.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.7%
Computer Software
17.9%
Information Technology and Services
20.4%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Information Technology and Services
15.3%
Computer Software
14.0%
 
Financial Services
7.6%
Retail
7.1%
Internet
10.3%
Internet
5.9%
 
Telecommunications
6.1%
Internet
7.1%
Marketing and Advertising
4.9%
Education Management
3.7%
 
Internet
4.5%
Individual & Family Services
7.1%
Telecommunications
3.3%
E-Learning
3.4%
 
Other
28.8%
Other
57.1%
Other
48.3%
Other
52.7%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
MindTouch
No videos provided
Moxie
No videos provided
Zendesk Support
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
MindTouch
No downloads provided
Moxie
No downloads provided
Zendesk Support
No downloads provided
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