Compare MindTouch, Moxie, Zendesk Support, and HappyFox

Pricing

 
Essential
$5
/month
Mighty
$29
per staff / month
 
Team
$19
/month
Enterprise
$69
per staff / month
 
Professional
$49
/month
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
7.5
8.6
8.9
Ease of Use
Ease of Use
8.1
7.7
8.6
9.3
Ease of Setup
Ease of Setup
7.7
8.3
8.2
8.9
Ease of Admin
Ease of Admin
8.2
7.9
8.3
9.1
Quality of Support
Quality of Support
8.7
8.6
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
7.6
9.3
Meets Requirements
MindTouch
8.1
Moxie
7.5
Zendesk Support
8.6
HappyFox
8.9
Ease of Use
MindTouch
8.1
Moxie
7.7
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
MindTouch
7.7
Moxie
8.3
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
MindTouch
8.2
Moxie
7.9
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
MindTouch
8.7
Moxie
8.6
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
MindTouch
8.8
Moxie
8.9
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
MindTouch
7.9
Moxie
5.1
Zendesk Support
7.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Zendesk Support
8.6
HappyFox
8.8
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Zendesk Support
8.6
HappyFox
7.2
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Zendesk Support
8.9
HappyFox
9.3
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Zendesk Support
8.5
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
39.0%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
44.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
16.3%
15.5%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.7%
Computer Software
17.9%
Information Technology and Services
14.1%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Information Technology and Services
15.3%
Computer Software
12.2%
 
Financial Services
7.6%
Retail
7.1%
Internet
10.3%
Higher Education
6.4%
 
Telecommunications
6.1%
Internet
7.1%
Marketing and Advertising
4.9%
Real Estate
3.8%
 
Internet
4.5%
Individual & Family Services
7.1%
Telecommunications
3.3%
Education Management
3.8%
 
Other
28.8%
Other
57.1%
Other
48.4%
Other
59.6%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User in Individual & Family Services

The ability to send messages to coworkers

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 Crowd User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

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