Compare MindTouch, Moxie, Zendesk Support, and Help Scout

Pricing

 
Essential
$5
/month
Basic
$8
user/month
 
Team
$19
/month
Standard
$15
user/month
 
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
7.5
8.6
8.4
Ease of Use
Ease of Use
8.1
7.7
8.6
9.2
Ease of Setup
Ease of Setup
7.7
8.3
8.2
8.8
Ease of Admin
Ease of Admin
8.2
7.9
8.3
8.8
Quality of Support
Quality of Support
8.7
8.6
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
7.6
7.7
Meets Requirements
MindTouch
8.1
Moxie
7.5
Zendesk Support
8.6
Help Scout
8.4
Ease of Use
MindTouch
8.1
Moxie
7.7
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
MindTouch
7.7
Moxie
8.3
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
MindTouch
8.2
Moxie
7.9
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
MindTouch
8.7
Moxie
8.6
Zendesk Support
8.4
Help Scout
8.8
Ease of Doing Business With
MindTouch
8.8
Moxie
8.9
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
MindTouch
7.9
Moxie
5.1
Zendesk Support
7.6
Help Scout
7.7

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Zendesk Support
8.6
Help Scout
7.8
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Help Scout
8.1
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.5
Help Scout
8.0
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Zendesk Support
8.9
Help Scout
8.7
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Zendesk Support
8.5
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
39.1%
57.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
44.6%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
16.3%
3.1%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.7%
Computer Software
17.9%
Computer Software
22.5%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Information Technology and Services
15.3%
Internet
18.9%
 
Financial Services
7.6%
Retail
7.1%
Internet
10.3%
Information Technology and Services
8.3%
 
Telecommunications
6.1%
Internet
7.1%
Marketing and Advertising
4.9%
Marketing and Advertising
5.9%
 
Internet
4.5%
Individual & Family Services
7.1%
Telecommunications
3.3%
Hospital & Health Care
4.7%
 
Other
28.8%
Other
57.1%
Other
48.4%
Other
39.6%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in Banking

Ease of use by end user and there is ability to have standard responses saved.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 Crowd User in Banking

Ease of use by end user and there is ability to have standard responses saved.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

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