Compare MindTouch, Moxie, Zendesk Support, and Zoho Desk

Pricing

 
Essential
$5
/month
FREE
$0
/agent/month
 
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
7.5
8.6
8.7
Ease of Use
Ease of Use
8.1
7.7
8.6
8.5
Ease of Setup
Ease of Setup
7.7
8.3
8.2
8.2
Ease of Admin
Ease of Admin
8.2
7.9
8.3
8.4
Quality of Support
Quality of Support
8.7
8.6
8.4
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
7.6
8.7
Meets Requirements
MindTouch
8.1
Moxie
7.5
Zendesk Support
8.6
Zoho Desk
8.7
Ease of Use
MindTouch
8.1
Moxie
7.7
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
MindTouch
7.7
Moxie
8.3
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
MindTouch
8.2
Moxie
7.9
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
MindTouch
8.7
Moxie
8.6
Zendesk Support
8.4
Zoho Desk
8.2
Ease of Doing Business With
MindTouch
8.8
Moxie
8.9
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
MindTouch
7.9
Moxie
5.1
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.4
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Zendesk Support
8.9
Zoho Desk
8.7
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
39.0%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
44.7%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
16.3%
5.8%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.7%
Computer Software
17.9%
Information Technology and Services
24.3%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Information Technology and Services
15.3%
Computer Software
10.8%
 
Financial Services
7.6%
Retail
7.1%
Internet
10.3%
Marketing and Advertising
4.1%
 
Telecommunications
6.1%
Internet
7.1%
Marketing and Advertising
4.9%
Internet
4.0%
 
Internet
4.5%
Individual & Family Services
7.1%
Telecommunications
3.3%
Telecommunications
3.9%
 
Other
28.8%
Other
57.1%
Other
48.3%
Other
52.9%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Alex F.
Administrator in Internet

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
Alex F.
Administrator in Internet

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
MindTouch
No videos provided
Moxie
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
MindTouch
No downloads provided
Moxie
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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