See this comparison of MindTouch vs. Salesforce Knowledge based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 50 reviews
Based on 10 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
|Ease of AdminSee More|
(Based on 43 reviews)
|Quality of SupportSee More|
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
Hospital & Health Care
|Most Helpful Favorable Review|
Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
|Most Helpful Critical Review|
G2 Crowd User
Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
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