Compare MindTouch vs Salesforce Knowledge

See this comparison of MindTouch vs. Salesforce Knowledge based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
8.3
(Based on 50 reviews)
Not enough data available
Ease of Use
Ease of Use
8.3
(Based on 50 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.0
(Based on 42 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.4
(Based on 43 reviews)
Not enough data available
Quality of Support
Quality of Support
8.8
(Based on 49 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 42 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.1
(Based on 49 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
60.0%
 
Computer Software
36.4%
Computer Software
33.3%
 
Information Technology and Services
16.7%
Computer & Network Security
22.2%
 
Financial Services
7.6%
Internet
22.2%
 
Telecommunications
6.1%
Insurance
22.2%
 
Insurance
4.5%
 
Other
28.8%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate from G2 Crowd

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