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Compare MindTouch vs Salesforce Knowledge

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comparison of MindTouch vs. Salesforce Knowledge
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MindTouch
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Salesforce Knowledge
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Salesforce Knowledge
Salesforce Knowledge
4.0
Based on 11 reviews
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
45.5%
 
Computer Software
36.4%
Internet
22.2%
 
Information Technology and Services
16.7%
Computer Software
22.2%
 
Financial Services
7.6%
Insurance
11.1%
 
Telecommunications
6.1%
Hospital & Health Care
11.1%
 
Internet
4.5%
Textiles
5.6%
 
Other
28.8%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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