Compare MindTouch vs Salesforce Service Cloud

See this comparison of MindTouch vs. Salesforce Service Cloud based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.5
(Based on 1,210 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.1
(Based on 1,212 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
7.7
(Based on 548 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.2
(Based on 558 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.2
(Based on 1,067 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.5
(Based on 544 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.1
(Based on 1,196 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
32.9%
 
Computer Software
36.4%
Computer Software
16.1%
 
Information Technology and Services
16.7%
Information Technology and Services
15.1%
 
Financial Services
7.6%
Internet
8.6%
 
Telecommunications
6.1%
Financial Services
3.7%
 
Insurance
4.5%
Hospital & Health Care
3.5%
 
Other
28.8%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 
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Kate from G2 Crowd

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