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Compare MindTouch vs Salesforce Service Cloud

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comparison of MindTouch vs. Salesforce Service Cloud
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,390 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.5
(Based on 1,246 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.1
(Based on 1,248 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
7.8
(Based on 562 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.2
(Based on 572 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.2
(Based on 1,101 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.5
(Based on 557 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.1
(Based on 1,230 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
25.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
41.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
32.9%
 
Computer Software
36.4%
Computer Software
15.8%
 
Information Technology and Services
16.7%
Information Technology and Services
15.4%
 
Financial Services
7.6%
Internet
8.5%
 
Telecommunications
6.1%
Financial Services
3.7%
 
Insurance
4.5%
Hospital & Health Care
3.5%
 
Other
28.8%
Other
53.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
 
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