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Compare MindTouch vs Salesforce Service Cloud

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comparison of MindTouch vs. Salesforce Service Cloud
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,423 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MindTouch
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,422 reviews
Optimized for quick response
 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.6
(Based on 1,276 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.2
(Based on 1,277 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
7.7
(Based on 554 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.1
(Based on 561 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.2
(Based on 1,122 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.5
(Based on 548 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.0
(Based on 1,258 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
33.3%
 
Computer Software
36.4%
Computer Software
14.8%
 
Information Technology and Services
16.7%
Information Technology and Services
14.7%
 
Financial Services
7.6%
Internet
8.4%
 
Telecommunications
6.1%
Hospital & Health Care
3.7%
 
Internet
4.5%
Financial Services
3.3%
 
Other
28.8%
Other
55.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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Kate from G2 Crowd

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