Compare MindTouch vs SnapEngage

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comparison of MindTouch vs. SnapEngage
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
9.8%
 
Computer Software
36.4%
Computer Software
14.9%
 
Information Technology and Services
16.7%
Information Technology and Services
14.2%
 
Financial Services
7.6%
Financial Services
5.4%
 
Telecommunications
6.1%
Insurance
4.7%
 
Insurance
4.5%
Telecommunications
4.7%
 
Other
28.8%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

 
 
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Kate from G2 Crowd

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