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Compare MindTouch vs SnapEngage

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comparison of MindTouch vs. SnapEngage
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MindTouch
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SnapEngage
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
SnapEngage
SnapEngage
4.5
Based on 126 reviews
 
Essentials
From $16 per user / per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
9.6%
 
Computer Software
36.4%
Information Technology and Services
14.6%
 
Information Technology and Services
16.7%
Computer Software
14.6%
 
Financial Services
7.6%
Financial Services
5.3%
 
Telecommunications
6.1%
Telecommunications
4.6%
 
Internet
4.5%
Insurance
4.6%
 
Other
28.8%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
 No downloads provided.No downloads provided.
Ask MindTouch a QuestionContact MindTouchAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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