Compare MindTouch vs SnapEngage

See this comparison of MindTouch vs. SnapEngage based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.8
(Based on 117 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.3
(Based on 119 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
9.0
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.0
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.2
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
10.0%
 
Computer Software
36.4%
Computer Software
15.1%
 
Information Technology and Services
16.7%
Information Technology and Services
14.4%
 
Financial Services
7.6%
Financial Services
5.5%
 
Telecommunications
6.1%
Telecommunications
4.8%
 
Insurance
4.5%
Insurance
4.1%
 
Other
28.8%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

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Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

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Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

 
 
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Kate avatar
Kate from G2 Crowd

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