Compare MindTouch, Solvvy, and Gainsight
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MindTouch
MindTouch
Optimized for quick response
Solvvy
Solvvy
Optimized for quick response
Gainsight
Gainsight
Optimized for quick response

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Solvvy
Free Trial
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.4
Ease of Use
Ease of Use
8.1
9.3
7.7
Ease of Setup
Ease of Setup
7.7
8.9
6.2
Ease of Admin
Ease of Admin
8.2
9.2
6.9
Quality of Support
Quality of Support
8.7
9.4
8.9
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
9.1
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
9.0
Meets Requirements
MindTouch
8.1
Solvvy
8.8
Gainsight
8.4
Ease of Use
MindTouch
8.1
Solvvy
9.3
Gainsight
7.7
Ease of Setup
MindTouch
7.7
Solvvy
8.9
Gainsight
6.2
Ease of Admin
MindTouch
8.2
Solvvy
9.2
Gainsight
6.9
Quality of Support
MindTouch
8.7
Solvvy
9.4
Gainsight
8.9
Ease of Doing Business With
MindTouch
8.8
Solvvy
9.7
Gainsight
9.1
Product Direction (% positive)
MindTouch
7.9
Solvvy
10.0
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
15.8%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
84.2%
70.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
0%
22.6%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Gainsight
Small-Business
6.7%
Mid-Market
70.7%
Enterprise
22.6%

Reviewers' Industry

 
Computer Software
36.4%
Internet
31.3%
Computer Software
47.6%
 
Information Technology and Services
16.7%
Computer Software
28.1%
Information Technology and Services
18.8%
 
Financial Services
7.6%
Retail
15.6%
Internet
12.5%
 
Telecommunications
6.1%
Consumer Electronics
6.3%
Marketing and Advertising
5.2%
 
Internet
4.5%
Computer Networking
6.3%
Financial Services
2.1%
 
Other
28.8%
Other
12.5%
Other
13.9%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Gainsight
Computer Software
47.6%
Information Technology and Services
18.8%
Internet
12.5%
Marketing and Advertising
5.2%
Financial Services
2.1%
Other
13.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Solvvy
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

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Solvvy
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