Compare MindTouch, Solvvy, and Totango
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MindTouch
MindTouch
Optimized for quick response
Solvvy
Solvvy
Optimized for quick response
Totango
Totango
Optimized for quick response

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Solvvy
Free Trial
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.4
Ease of Use
Ease of Use
8.1
9.3
8.5
Ease of Setup
Ease of Setup
7.7
8.9
6.7
Ease of Admin
Ease of Admin
8.2
9.2
8.0
Quality of Support
Quality of Support
8.7
9.4
8.0
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
8.3
Meets Requirements
MindTouch
8.1
Solvvy
8.8
Totango
8.4
Ease of Use
MindTouch
8.1
Solvvy
9.3
Totango
8.5
Ease of Setup
MindTouch
7.7
Solvvy
8.9
Totango
6.7
Ease of Admin
MindTouch
8.2
Solvvy
9.2
Totango
8.0
Quality of Support
MindTouch
8.7
Solvvy
9.4
Totango
8.0
Ease of Doing Business With
MindTouch
8.8
Solvvy
9.7
Totango
8.2
Product Direction (% positive)
MindTouch
7.9
Solvvy
10.0
Totango
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
15.8%
26.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
84.2%
54.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
0%
18.7%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Totango
Small-Business
26.4%
Mid-Market
54.9%
Enterprise
18.7%

Reviewers' Industry

 
Computer Software
36.4%
Internet
31.3%
Computer Software
38.6%
 
Information Technology and Services
16.7%
Computer Software
28.1%
Internet
22.1%
 
Financial Services
7.6%
Retail
15.6%
Information Technology and Services
20.0%
 
Telecommunications
6.1%
Consumer Electronics
6.3%
Real Estate
2.9%
 
Internet
4.5%
Computer Networking
6.3%
Marketing and Advertising
2.9%
 
Other
28.8%
Other
12.5%
Other
13.6%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Totango
Computer Software
38.6%
Internet
22.1%
Information Technology and Services
20.0%
Real Estate
2.9%
Marketing and Advertising
2.9%
Other
13.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Solvvy
Most Helpful Favorable Review
G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

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Videos

 No videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

MindTouch
No videos provided
Solvvy
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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