Compare MindTouch, Solvvy, and Zendesk Support

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
Ease of Use
Ease of Use
8.1
9.3
8.6
Ease of Setup
Ease of Setup
7.7
8.9
8.2
Ease of Admin
Ease of Admin
8.2
9.2
8.3
Quality of Support
Quality of Support
8.7
9.4
8.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
7.6
Meets Requirements
MindTouch
8.1
Solvvy
8.8
Zendesk Support
8.6
Ease of Use
MindTouch
8.1
Solvvy
9.3
Zendesk Support
8.6
Ease of Setup
MindTouch
7.7
Solvvy
8.9
Zendesk Support
8.2
Ease of Admin
MindTouch
8.2
Solvvy
9.2
Zendesk Support
8.3
Quality of Support
MindTouch
8.7
Solvvy
9.4
Zendesk Support
8.4
Ease of Doing Business With
MindTouch
8.8
Solvvy
9.7
Zendesk Support
8.4
Product Direction (% positive)
MindTouch
7.9
Solvvy
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Solvvy
Not enough data available
Zendesk Support
8.6
Searchable Articles
MindTouch
8.2
Solvvy
9.7
Zendesk Support
8.6
Community Forums
MindTouch
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
MindTouch
Not enough data available
Solvvy
8.6
Zendesk Support
8.2
Interaction
Web Portals
MindTouch
8.8
Solvvy
9.4
Zendesk Support
8.6
Forum to Reponse
MindTouch
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
MindTouch
8.0
Solvvy
9.0
Zendesk Support
8.9
Live Chat
MindTouch
8.1
Solvvy
Not enough data available
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
15.8%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
0%
16.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Software
36.4%
Internet
31.3%
Computer Software
17.9%
 
Information Technology and Services
16.7%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Financial Services
7.6%
Retail
15.6%
Internet
10.3%
 
Telecommunications
6.1%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
 
Internet
4.5%
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
28.8%
Other
12.5%
Other
48.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Solvvy
Most Helpful Favorable Review
G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
MindTouch
No videos provided
Solvvy
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
Zendesk Support
No downloads provided
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