Compare MindTouch vs TeamSupport

See this comparison of MindTouch vs. TeamSupport based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.7
(Based on 456 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.8
(Based on 457 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.5
(Based on 215 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.8
(Based on 216 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.0
(Based on 413 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.3
(Based on 221 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.2
(Based on 458 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
9.3%
 
Computer Software
36.4%
Computer Software
28.3%
 
Information Technology and Services
16.7%
Information Technology and Services
21.8%
 
Financial Services
7.6%
Internet
6.1%
 
Telecommunications
6.1%
Financial Services
4.6%
 
Insurance
4.5%
Hospitality
4.0%
 
Other
28.8%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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