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Compare MindTouch vs TeamSupport

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comparison of MindTouch vs. TeamSupport
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MindTouch
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TeamSupport
Add Product
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
TeamSupport
TeamSupport
4.3
Based on 496 reviews
 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
11.2%
 
Computer Software
36.4%
Computer Software
27.7%
 
Information Technology and Services
16.7%
Information Technology and Services
20.7%
 
Financial Services
7.6%
Internet
5.7%
 
Telecommunications
6.1%
Financial Services
4.6%
 
Internet
4.5%
Hospitality
3.7%
 
Other
28.8%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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