Compare MindTouch, Teamwork Desk, and Freshdesk

 
Starter
$7 per agent, per month (billed annually)
Sprout
Free for UNLIMITED agents
 
Plus
$13 per agent, per month (billed annually)
Blossom
$19 / agent / month billed annually
 
Pro
$25 per agent, per month (billed annually)
Garden
$35 / agent / month billed annually
 
Enterprise
Contact Us Billed annually
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.8
(Based on 30 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.9
(Based on 16 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.0
(Based on 15 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.0
(Based on 15 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.3
(Based on 30 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
79.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
17.6%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
2.9%
10.7%
 
Computer Software
36.4%
Marketing and Advertising
23.9%
Information Technology and Services
20.6%
 
Information Technology and Services
16.7%
Information Technology and Services
19.6%
Computer Software
14.2%
 
Financial Services
7.6%
Computer Software
8.7%
Internet
5.9%
 
Telecommunications
6.1%
Logistics and Supply Chain
6.5%
Education Management
3.7%
 
Internet
4.5%
Internet
6.5%
E-Learning
3.5%
 
Other
28.8%
Other
34.8%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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