Compare MindTouch, Teamwork Desk, and Gainsight

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MindTouch
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Teamwork Desk
Gainsight
Optimized for quick response
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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Teamwork Desk
Teamwork Desk
4.4
Based on 34 reviews
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Gainsight
Gainsight
4.4
Based on 239 reviews
Optimized for quick response
 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 226 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.8
(Based on 30 reviews)
8.0
(Based on 225 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.9
(Based on 16 reviews)
6.5
(Based on 118 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.0
(Based on 15 reviews)
7.2
(Based on 123 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 207 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.0
(Based on 15 reviews)
9.2
(Based on 123 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.3
(Based on 30 reviews)
9.1
(Based on 227 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
79.4%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
17.6%
71.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
2.9%
22.4%
 
Computer Software
36.4%
Marketing and Advertising
23.9%
Computer Software
47.6%
 
Information Technology and Services
16.7%
Information Technology and Services
19.6%
Information Technology and Services
18.9%
 
Financial Services
7.6%
Computer Software
8.7%
Internet
12.6%
 
Telecommunications
6.1%
Logistics and Supply Chain
6.5%
Marketing and Advertising
5.2%
 
Internet
4.5%
Internet
6.5%
Financial Services
2.1%
 
Other
28.8%
Other
34.8%
Other
13.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
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