Compare MindTouch, Teamwork Desk, and Totango

Add Product
MindTouch
Optimized for quick response
Teamwork Desk
Totango
Optimized for quick response
Add Product
remove product
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
remove product
Teamwork Desk
Teamwork Desk
4.4
Based on 34 reviews
remove product
Totango
Totango
4.3
Based on 90 reviews
Optimized for quick response
 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 88 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.8
(Based on 30 reviews)
8.6
(Based on 88 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.9
(Based on 16 reviews)
7.0
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.0
(Based on 15 reviews)
8.2
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.1
(Based on 27 reviews)
8.2
(Based on 83 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.0
(Based on 15 reviews)
8.4
(Based on 44 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.3
(Based on 30 reviews)
8.4
(Based on 88 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
79.4%
27.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
17.6%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
2.9%
18.0%
 
Computer Software
36.4%
Marketing and Advertising
23.9%
Computer Software
39.1%
 
Information Technology and Services
16.7%
Information Technology and Services
19.6%
Internet
22.5%
 
Financial Services
7.6%
Computer Software
8.7%
Information Technology and Services
19.6%
 
Telecommunications
6.1%
Logistics and Supply Chain
6.5%
Real Estate
2.9%
 
Internet
4.5%
Internet
6.5%
Marketing and Advertising
2.9%
 
Other
28.8%
Other
34.8%
Other
13.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
 No videos provided.No videos provided.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

 No downloads provided.No downloads provided.
Ask MindTouch a QuestionContact MindTouchAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Totango a QuestionContact Totango
Kate from G2 Crowd

Need help?

I can help.