Compare MindTouch vs Track-It!

See this comparison of MindTouch vs. Track-It! based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
31.3%
 
Computer Software
36.4%
Information Technology and Services
13.8%
 
Information Technology and Services
16.7%
Hospital & Health Care
10.3%
 
Financial Services
7.6%
Utilities
5.7%
 
Telecommunications
6.1%
Higher Education
5.7%
 
Insurance
4.5%
Law Practice
5.7%
 
Other
28.8%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Computer Software

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

 
 
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Kate avatar
Kate from G2 Crowd

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