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Compare MindTouch vs Track-It!

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comparison of MindTouch vs. Track-It!
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Track-It! rates 3.6/5 stars with 73 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MindTouch
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Track-It!
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Track-It!
Track-It!
3.6
Based on 73 reviews
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
30.6%
 
Computer Software
36.4%
Information Technology and Services
14.0%
 
Information Technology and Services
16.7%
Hospital & Health Care
9.7%
 
Financial Services
7.6%
Higher Education
7.5%
 
Telecommunications
6.1%
Utilities
5.4%
 
Internet
4.5%
Law Practice
5.4%
 
Other
28.8%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

 
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Kate from G2 Crowd

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