Compare MindTouch vs UseResponse

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comparison of MindTouch vs. UseResponse
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
14.3%
 
Computer Software
36.4%
Information Technology and Services
26.3%
 
Information Technology and Services
16.7%
Internet
10.5%
 
Financial Services
7.6%
Computer Software
10.5%
 
Telecommunications
6.1%
Financial Services
10.5%
 
Insurance
4.5%
Semiconductors
10.5%
 
Other
28.8%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

 
 
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