Compare MindTouch vs UseResponse

See this comparison of MindTouch vs. UseResponse based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
14.3%
 
Computer Software
36.4%
Information Technology and Services
26.3%
 
Information Technology and Services
16.7%
Internet
10.5%
 
Financial Services
7.6%
Computer Software
10.5%
 
Telecommunications
6.1%
Financial Services
10.5%
 
Insurance
4.5%
Semiconductors
10.5%
 
Other
28.8%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

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Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

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Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

 
 
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Kate avatar
Kate from G2 Crowd

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