Compare MindTouch, UseResponse, and Gainsight

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MindTouch
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.4
Ease of Use
Ease of Use
8.1
9.3
7.7
Ease of Setup
Ease of Setup
7.7
9.2
6.2
Ease of Admin
Ease of Admin
8.2
9.2
6.9
Quality of Support
Quality of Support
8.7
9.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.8
9.8
9.1
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
9.0
Meets Requirements
MindTouch
8.1
UseResponse
9.0
Gainsight
8.4
Ease of Use
MindTouch
8.1
UseResponse
9.3
Gainsight
7.7
Ease of Setup
MindTouch
7.7
UseResponse
9.2
Gainsight
6.2
Ease of Admin
MindTouch
8.2
UseResponse
9.2
Gainsight
6.9
Quality of Support
MindTouch
8.7
UseResponse
9.9
Gainsight
8.9
Ease of Doing Business With
MindTouch
8.8
UseResponse
9.8
Gainsight
9.1
Product Direction (% positive)
MindTouch
7.9
UseResponse
10.0
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
40.0%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
46.7%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
13.3%
22.9%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Gainsight
Small-Business
6.7%
Mid-Market
70.4%
Enterprise
22.9%

Reviewers' Industry

 
Computer Software
36.4%
Information Technology and Services
25.0%
Computer Software
47.8%
 
Information Technology and Services
16.7%
Semiconductors
10.0%
Information Technology and Services
18.7%
 
Financial Services
7.6%
Internet
10.0%
Internet
12.5%
 
Telecommunications
6.1%
Higher Education
10.0%
Marketing and Advertising
5.2%
 
Internet
4.5%
Financial Services
10.0%
Financial Services
2.1%
 
Other
28.8%
Other
35.0%
Other
13.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Gainsight
Computer Software
47.8%
Information Technology and Services
18.7%
Internet
12.5%
Marketing and Advertising
5.2%
Financial Services
2.1%
Other
13.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jens H.
Administrator in Financial Services

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Most Helpful Favorable Review
Jens H.
Administrator in Financial Services

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal

Most Helpful Critical Review
Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

 No videos providedNo videos provided
MindTouch
No videos provided
UseResponse
No videos provided
Gainsight

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
UseResponse
No downloads provided
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