Want to see who topped the 2019 Best Software Awards?

Compare MindTouch, UseResponse, and Gainsight

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MindTouch
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UseResponse
Gainsight
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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UseResponse
UseResponse
4.8
Based on 15 reviews
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Gainsight
Gainsight
4.4
Based on 237 reviews
Optimized for quick response
 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.1
(Based on 14 reviews)
8.6
(Based on 224 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.4
(Based on 14 reviews)
8.0
(Based on 223 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
9.3
(Based on 11 reviews)
6.6
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.3
(Based on 11 reviews)
7.2
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.9
(Based on 14 reviews)
9.0
(Based on 205 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.9
(Based on 11 reviews)
9.2
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
10.0
(Based on 14 reviews)
9.1
(Based on 225 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
40.0%
6.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
46.7%
71.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
13.3%
22.6%
 
Computer Software
36.4%
Information Technology and Services
25.0%
Computer Software
47.5%
 
Information Technology and Services
16.7%
Semiconductors
10.0%
Information Technology and Services
18.7%
 
Financial Services
7.6%
Internet
10.0%
Internet
12.7%
 
Telecommunications
6.1%
Higher Education
10.0%
Marketing and Advertising
5.3%
 
Internet
4.5%
Financial Services
10.0%
Financial Services
2.1%
 
Other
28.8%
Other
35.0%
Other
13.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Dhruvam N.
Administrator in Information Technology and Services

I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
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