Want to see who topped the 2019 Best Software Awards?

Compare MindTouch, UseResponse, and Totango

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MindTouch
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UseResponse
Totango
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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UseResponse
UseResponse
4.8
Based on 15 reviews
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Totango
Totango
4.3
Based on 84 reviews
Optimized for quick response
 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.1
(Based on 14 reviews)
8.6
(Based on 82 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.4
(Based on 14 reviews)
8.7
(Based on 82 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
9.3
(Based on 11 reviews)
7.1
(Based on 43 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
9.3
(Based on 11 reviews)
8.3
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
9.9
(Based on 14 reviews)
8.1
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.9
(Based on 11 reviews)
8.4
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
10.0
(Based on 14 reviews)
8.3
(Based on 82 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
40.0%
27.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
46.7%
55.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
13.3%
16.9%
 
Computer Software
36.4%
Information Technology and Services
25.0%
Computer Software
40.2%
 
Information Technology and Services
16.7%
Semiconductors
10.0%
Internet
23.5%
 
Financial Services
7.6%
Internet
10.0%
Information Technology and Services
18.9%
 
Telecommunications
6.1%
Higher Education
10.0%
Real Estate
3.0%
 
Internet
4.5%
Financial Services
10.0%
Marketing and Advertising
2.3%
 
Other
28.8%
Other
35.0%
Other
12.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Michael S.
Administrator in Internet

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
 No videos provided.No videos provided.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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