Compare MindTouch, UseResponse, and Totango

Pricing

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MindTouch
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.4
Ease of Use
Ease of Use
8.1
9.3
8.5
Ease of Setup
Ease of Setup
7.7
9.2
6.7
Ease of Admin
Ease of Admin
8.2
9.2
8.0
Quality of Support
Quality of Support
8.7
9.9
8.0
Ease of Doing Business With
Ease of Doing Business With
8.8
9.8
8.2
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
8.3
Meets Requirements
MindTouch
8.1
UseResponse
9.0
Totango
8.4
Ease of Use
MindTouch
8.1
UseResponse
9.3
Totango
8.5
Ease of Setup
MindTouch
7.7
UseResponse
9.2
Totango
6.7
Ease of Admin
MindTouch
8.2
UseResponse
9.2
Totango
8.0
Quality of Support
MindTouch
8.7
UseResponse
9.9
Totango
8.0
Ease of Doing Business With
MindTouch
8.8
UseResponse
9.8
Totango
8.2
Product Direction (% positive)
MindTouch
7.9
UseResponse
10.0
Totango
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
40.0%
26.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
46.7%
54.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
13.3%
18.7%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Totango
Small-Business
26.4%
Mid-Market
54.9%
Enterprise
18.7%

Reviewers' Industry

 
Computer Software
36.4%
Information Technology and Services
25.0%
Computer Software
38.6%
 
Information Technology and Services
16.7%
Semiconductors
10.0%
Internet
22.1%
 
Financial Services
7.6%
Internet
10.0%
Information Technology and Services
20.0%
 
Telecommunications
6.1%
Higher Education
10.0%
Real Estate
2.9%
 
Internet
4.5%
Financial Services
10.0%
Marketing and Advertising
2.9%
 
Other
28.8%
Other
35.0%
Other
13.6%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Totango
Computer Software
38.6%
Internet
22.1%
Information Technology and Services
20.0%
Real Estate
2.9%
Marketing and Advertising
2.9%
Other
13.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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Videos

 No videos providedNo videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

MindTouch
No videos provided
UseResponse
No videos provided
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Downloads

MindTouch
No downloads provided
UseResponse
No downloads provided
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