Compare MindTouch vs Whatfix

See this comparison of MindTouch vs. Whatfix based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
16.7%
 
Computer Software
36.4%
Computer Software
28.9%
 
Information Technology and Services
16.7%
Information Technology and Services
15.8%
 
Financial Services
7.6%
Consumer Goods
10.5%
 
Telecommunications
6.1%
Internet
7.9%
 
Insurance
4.5%
Cosmetics
5.3%
 
Other
28.8%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

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Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Information Technology and Services

There are some features that I find useful but that are still missing in the widget. For example, there's no possibility to ask user a yes/no question when they are performing a procedure. For example, when they are sending an e-mail, I would like to ask...

 
 
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Kate from G2 Crowd

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