Compare MindTouch vs Whatfix

See this comparison of MindTouch vs. Whatfix based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
18.2%
 
Computer Software
36.4%
Computer Software
33.3%
 
Information Technology and Services
16.7%
Information Technology and Services
14.3%
 
Financial Services
7.6%
Consumer Goods
9.5%
 
Telecommunications
6.1%
Internet
7.1%
 
Insurance
4.5%
Cosmetics
4.8%
 
Other
28.8%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Rakesh K.
Executive Sponsor in Computer Software

While I love the Whatfix team we work with, wish there was a team within the US so working hours are mutual. That being said, Whatfix bends over backwards to adopt our hours and we still get what we need to done (just with a few very early mornings).

 
 
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