Compare MindTouch vs Whatfix

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comparison of MindTouch vs. Whatfix
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
20.0%
 
Computer Software
36.4%
Computer Software
30.4%
 
Information Technology and Services
16.7%
Information Technology and Services
17.4%
 
Financial Services
7.6%
Consumer Goods
8.7%
 
Telecommunications
6.1%
Internet
6.5%
 
Insurance
4.5%
Cosmetics
4.3%
 
Other
28.8%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Alan D.
Executive Sponsor in Consumer Goods

Product updates have addressed our needs

 
 
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