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Compare MindTouch vs Whatfix

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comparison of MindTouch vs. Whatfix
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MindTouch
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Whatfix
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Whatfix
Whatfix
4.7
Based on 37 reviews
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
18.9%
 
Computer Software
36.4%
Computer Software
29.2%
 
Information Technology and Services
16.7%
Information Technology and Services
18.8%
 
Financial Services
7.6%
Consumer Goods
10.4%
 
Telecommunications
6.1%
Internet
6.3%
 
Internet
4.5%
Telecommunications
4.2%
 
Other
28.8%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 Crowd User in Telecommunications

Translation Support and the delta part of the file when changes are done for the English File

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

 
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Kate from G2 Crowd

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