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Compare MindTouch vs Zendesk Support

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comparison of MindTouch vs. Zendesk Support
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Zendesk Support rates 4.2/5 stars with 1,328 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MindTouch
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Zendesk Support
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Zendesk Support
Zendesk Support
4.2
Based on 1,328 reviews
 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.7
(Based on 1,216 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.7
(Based on 1,220 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.3
(Based on 582 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.4
(Based on 605 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.5
(Based on 1,034 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.6
(Based on 568 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
7.8
(Based on 1,208 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
16.2%
 
Computer Software
36.4%
Computer Software
18.4%
 
Information Technology and Services
16.7%
Information Technology and Services
15.0%
 
Financial Services
7.6%
Internet
10.7%
 
Telecommunications
6.1%
Marketing and Advertising
5.1%
 
Internet
4.5%
Telecommunications
3.3%
 
Other
28.8%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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