Compare MindTouch vs Zoho Desk
See this
comparison of MindTouch vs. Zoho Desk
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Zoho Desk rates 4.3/5 stars with 1,012 reviews. Each product's score is calculated by real-time data from verified user reviews.
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MindTouch
MindTouch
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Zoho Desk
Zoho Desk
Optimized for quick response

Pricing

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
8.1
8.5
Ease of Setup
Ease of Setup
7.7
8.2
Ease of Admin
Ease of Admin
8.2
8.4
Quality of Support
Quality of Support
8.7
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
7.9
8.7
Meets Requirements
MindTouch
8.1
Zoho Desk
8.6
Ease of Use
MindTouch
8.1
Zoho Desk
8.5
Ease of Setup
MindTouch
7.7
Zoho Desk
8.2
Ease of Admin
MindTouch
8.2
Zoho Desk
8.4
Quality of Support
MindTouch
8.7
Zoho Desk
8.2
Ease of Doing Business With
MindTouch
8.8
Zoho Desk
8.5
Product Direction (% positive)
MindTouch
7.9
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Zoho Desk
8.6
Searchable Articles
MindTouch
8.2
Zoho Desk
8.6
Community Forums
MindTouch
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
MindTouch
Not enough data available
Zoho Desk
8.4
Interaction
Web Portals
MindTouch
8.8
Zoho Desk
8.4
Forum to Reponse
MindTouch
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
MindTouch
8.0
Zoho Desk
8.7
Live Chat
MindTouch
8.1
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
22.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
6.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.1%
Enterprise
6.0%

Reviewers' Industry

 
Computer Software
36.4%
Information Technology and Services
24.4%
 
Information Technology and Services
16.7%
Computer Software
10.7%
 
Financial Services
7.6%
Marketing and Advertising
4.1%
 
Telecommunications
6.1%
Telecommunications
4.0%
 
Internet
4.5%
Internet
4.0%
 
Other
28.8%
Other
52.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Telecommunications
4.0%
Internet
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
MindTouch
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
Zoho Desk
No downloads provided
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