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Compare MindTouch vs Zoho Desk

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comparison of MindTouch vs. Zoho Desk
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Zoho Desk rates 4.3/5 stars with 710 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MindTouch
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Zoho Desk
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Zoho Desk
Zoho Desk
4.3
Based on 710 reviews
 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.7
(Based on 652 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.6
(Based on 652 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.3
(Based on 520 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.6
(Based on 520 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.3
(Based on 586 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.6
(Based on 484 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.9
(Based on 646 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
6.7%
 
Computer Software
36.4%
Information Technology and Services
25.4%
 
Information Technology and Services
16.7%
Computer Software
11.0%
 
Financial Services
7.6%
Internet
4.5%
 
Telecommunications
6.1%
Telecommunications
4.1%
 
Internet
4.5%
Marketing and Advertising
4.1%
 
Other
28.8%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and it┼Ť truly deserving.Simplicity is at it┼Ť best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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