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Compare MindTouch vs Zoho Desk

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comparison of MindTouch vs. Zoho Desk
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Zoho Desk rates 4.3/5 stars with 616 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 50 reviews)
8.6
(Based on 564 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 50 reviews)
8.6
(Based on 566 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 42 reviews)
8.3
(Based on 449 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 43 reviews)
8.6
(Based on 451 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 49 reviews)
8.2
(Based on 511 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 42 reviews)
8.6
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 49 reviews)
8.8
(Based on 557 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
6.6%
 
Computer Software
36.4%
Information Technology and Services
26.0%
 
Information Technology and Services
16.7%
Computer Software
10.5%
 
Financial Services
7.6%
Marketing and Advertising
4.5%
 
Telecommunications
6.1%
Telecommunications
4.3%
 
Insurance
4.5%
Internet
4.2%
 
Other
28.8%
Other
50.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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