Compare Mixmax vs Reply

See this comparison of Mixmax vs. Reply based on data from user reviews. Mixmax rates 4.5/5 stars with 86 reviews. Reply rates 4.5/5 stars with 186 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$12 per user/month
Individual
$55 per month (billed annually)
 
Enterprise
$65 per user/month
Business
$200 per 3 team members / month (billed annually)
 
Small Business
$29 per user/month
Market Leader
Contact Us sales@reply.io
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 80 reviews)
9.0
(Based on 176 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 80 reviews)
8.8
(Based on 176 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 22 reviews)
8.5
(Based on 70 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 22 reviews)
8.8
(Based on 69 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 65 reviews)
9.4
(Based on 172 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 19 reviews)
9.4
(Based on 69 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 75 reviews)
9.3
(Based on 176 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
72.6%
86.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.4%
11.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
2.2%
 
Computer Software
25.5%
Computer Software
16.1%
 
Internet
18.2%
Marketing and Advertising
15.7%
 
Marketing and Advertising
16.8%
Internet
15.3%
 
Information Technology and Services
9.5%
Information Technology and Services
14.9%
 
Financial Services
3.6%
Management Consulting
2.5%
 
Other
26.3%
Other
35.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

A software that does so many things so well is rare. This tool can replace several different types of software in one and do them really well. The scheduling and templates features are my two favorites.

G2 Crowd User in Internet

The team behind Reply seem to have a clear product vision and a good understanding of customer needs. Reply combines an extensive features set with a very user-friendly and intuitive interface. It has native integrations with popular CRM products and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Market Research

Pricing complexity - they give you a dashboard but almost everything is part of the business package versus the mid level. when you fully take into account the cost it makes way more sense to go with an actual CRM

Jake H.
Agency in Marketing and Advertising

Tread carefully - pricing is not as it seems. You are limited to 3 email accounts, with $20 added per email account per month afterwords. This is not mentioned on the pricing page, now the terms and conditions. The unlimited tier is NOT...

 
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Kate from G2 Crowd

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