Compare Moxie vs Oracle Service Cloud (formerly RightNow)

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comparison of Moxie vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Moxie rates 3.7/5 stars with 20 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 18 reviews)
8.4
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 18 reviews)
8.2
(Based on 57 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 7 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.9
(Based on 7 reviews)
7.8
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 15 reviews)
7.4
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
7.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 18 reviews)
6.3
(Based on 56 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.0%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.0%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
40.0%
55.6%
 
Insurance
11.1%
Information Technology and Services
24.0%
 
Retail
7.4%
Retail
9.6%
 
Hospitality
7.4%
Financial Services
5.8%
 
Internet
7.4%
Computer Software
5.8%
 
Individual & Family Services
7.4%
Marketing and Advertising
3.8%
 
Other
59.3%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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