Want to see who topped the 2019 Best Software Awards?

Compare Moxie, ProProfs Knowledge Base Software, and Oracle Service Cloud (formerly RightNow)

Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 17 reviews)
9.1
(Based on 8 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 17 reviews)
9.4
(Based on 8 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 6 reviews)
Not enough data available
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 6 reviews)
Not enough data available
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 14 reviews)
8.7
(Based on 7 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
Not enough data available
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.7
(Based on 17 reviews)
10.0
(Based on 6 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.3%
45.5%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.9%
45.5%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
36.8%
9.1%
57.9%
 
Insurance
11.5%
Computer Software
50.0%
Information Technology and Services
20.4%
 
Retail
7.7%
Information Technology and Services
18.8%
Retail
10.8%
 
Internet
7.7%
Telecommunications
6.3%
Financial Services
6.5%
 
Individual & Family Services
7.7%
Internet
6.3%
Computer Software
6.5%
 
Hospitality
7.7%
Graphic Design
6.3%
Pharmaceuticals
4.3%
 
Other
57.7%
Other
12.5%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.No downloads provided.
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