Compare Moxie, ProProfs Knowledge Base Software, and Oracle Service Cloud (formerly RightNow)

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
9.0
8.1
Ease of Use
Ease of Use
7.7
9.4
7.7
Ease of Setup
Ease of Setup
8.3
Not enough data available
6.8
Ease of Admin
Ease of Admin
7.9
Not enough data available
7.3
Quality of Support
Quality of Support
8.6
8.6
7.2
Ease of Doing Business With
Ease of Doing Business With
8.9
Not enough data available
7.3
Product Direction (% positive)
Product Direction (% positive)
5.1
10.0
5.7
Meets Requirements
Moxie
7.5
ProProfs Knowledge Base Software
9.0
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
Moxie
7.7
ProProfs Knowledge Base Software
9.4
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
Moxie
8.3
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
Moxie
7.9
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Quality of Support
Moxie
8.6
ProProfs Knowledge Base Software
8.6
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
Moxie
8.9
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
Moxie
5.1
ProProfs Knowledge Base Software
10.0
Oracle Service Cloud (formerly RightNow)
5.7

Features

Knowledge Share
Knowledge Base
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Interactive FAQs & Forums
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Interaction
Web Portals
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.4
Tickets and Tagging
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.4
Live Chat
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
45.5%
6.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
45.5%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
9.1%
60.5%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.2%
Mid-Market
33.3%
Enterprise
60.5%

Reviewers' Industry

 
Insurance
10.7%
Computer Software
50.0%
Information Technology and Services
17.1%
 
Financial Services
10.7%
Information Technology and Services
18.8%
Retail
14.5%
 
Retail
7.1%
Telecommunications
6.3%
Computer Software
7.7%
 
Internet
7.1%
Internet
6.3%
Financial Services
6.0%
 
Individual & Family Services
7.1%
Graphic Design
6.3%
Pharmaceuticals
3.4%
 
Other
57.1%
Other
12.5%
Other
51.3%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.1%
Retail
14.5%
Computer Software
7.7%
Financial Services
6.0%
Pharmaceuticals
3.4%
Other
51.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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ProProfs Knowledge Base Software
Oracle Service Cloud (formerly RightNow)

Videos

 No videos providedNo videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Moxie
No videos provided
ProProfs Knowledge Base Software
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

 No downloads providedNo downloads provided
Moxie
No downloads provided
ProProfs Knowledge Base Software
No downloads provided
Oracle Service Cloud (formerly RightNow)
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