Compare Moxie vs Salesforce Knowledge

See this comparison of Moxie vs. Salesforce Knowledge based on data from user reviews. Moxie rates 3.6/5 stars with 19 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 17 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 17 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 6 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 6 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 14 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.7
(Based on 17 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.3%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.9%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
36.8%
50.0%
 
Insurance
11.5%
Internet
22.2%
 
Retail
7.7%
Computer Software
16.7%
 
Hospitality
7.7%
Computer & Network Security
11.1%
 
Internet
7.7%
Hospital & Health Care
11.1%
 
Individual & Family Services
7.7%
Insurance
11.1%
 
Other
57.7%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 No screenshots provided.
Ask Moxie a QuestionContact MoxieRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.