Compare Moxie vs SF Service Cloud

See this comparison of Moxie vs. Salesforce Service Cloud based on data from user reviews. Moxie rates 3.6/5 stars with 17 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 15 reviews)
8.5
(Based on 1015 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 15 reviews)
8.1
(Based on 1015 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.3
(Based on 5 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 12 reviews)
8.2
(Based on 888 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.1
(Based on 15 reviews)
8.0
(Based on 1001 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
58.8%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.2%
30.4%
 
Insurance
13.0%
Computer Software
17.2%
 
Retail
8.7%
Information Technology and Services
13.7%
 
Hospitality
8.7%
Internet
9.6%
 
Internet
8.7%
Hospital & Health Care
3.5%
 
Individual & Family Services
8.7%
Non-Profit Organization Management
3.5%
 
Other
52.2%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate from G2 Crowd

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