See this comparison of Moxie vs. Salesforce Service Cloud based on data from user reviews. Moxie rates 3.6/5 stars with 19 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 19 reviews
Salesforce Service Cloud
Based on 1200 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 490 reviews)
|Ease of AdminSee More|
(Based on 498 reviews)
|Quality of SupportSee More|
(Based on 14 reviews)
(Based on 950 reviews)
|Ease of Doing Business WithSee More|
(Based on 5 reviews)
(Based on 488 reviews)
|Product Direction (% positive)See More|
(Based on 1067 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
Individual & Family Services
Non-Profit Organization Management
|Most Helpful Favorable Review|
As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.
G2 Crowd User in Online Media
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
|Most Helpful Critical Review|
G2 Crowd User in Hospitality
As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.
I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.
|Ask Moxie a Question||Ask SF Service Cloud a Question|