Want to see who topped the 2019 Best Software Awards?

Compare Moxie vs Salesforce Service Cloud

See this

comparison of Moxie vs. Salesforce Service Cloud
based on data from user reviews. Moxie rates 3.6/5 stars with 19 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,423 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 17 reviews)
8.6
(Based on 1,276 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 17 reviews)
8.2
(Based on 1,277 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 6 reviews)
7.7
(Based on 554 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 6 reviews)
8.1
(Based on 561 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 14 reviews)
8.2
(Based on 1,122 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.5
(Based on 548 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.7
(Based on 17 reviews)
8.0
(Based on 1,258 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.3%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.9%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
36.8%
33.3%
 
Insurance
11.5%
Computer Software
14.8%
 
Retail
7.7%
Information Technology and Services
14.7%
 
Internet
7.7%
Internet
8.4%
 
Individual & Family Services
7.7%
Hospital & Health Care
3.7%
 
Hospitality
7.7%
Financial Services
3.3%
 
Other
57.7%
Other
55.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 No videos provided.
 No downloads provided.
Ask Moxie a QuestionContact MoxieAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.