Compare Moxie vs TeamSupport
See this
comparison of Moxie vs. TeamSupport
based on data from user reviews. Moxie rates 3.6/5 stars with 21 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
Ease of Use
Ease of Use
7.7
8.6
Ease of Setup
Ease of Setup
8.3
8.3
Ease of Admin
Ease of Admin
7.9
8.7
Quality of Support
Quality of Support
8.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
5.1
9.0
Meets Requirements
Moxie
7.5
TeamSupport
8.6
Ease of Use
Moxie
7.7
TeamSupport
8.6
Ease of Setup
Moxie
8.3
TeamSupport
8.3
Ease of Admin
Moxie
7.9
TeamSupport
8.7
Quality of Support
Moxie
8.6
TeamSupport
8.8
Ease of Doing Business With
Moxie
8.9
TeamSupport
9.2
Product Direction (% positive)
Moxie
5.1
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
TeamSupport
8.4
Response Automation
Moxie
Not enough data available
TeamSupport
8.5
SLA Management
Moxie
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
Moxie
Not enough data available
TeamSupport
8.6
Ticket Collaboration
Moxie
Not enough data available
TeamSupport
8.8
Ticket creation user experience
Moxie
Not enough data available
TeamSupport
8.9
Ticket response user experience
Moxie
Not enough data available
TeamSupport
8.8
Knowledge Share
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.2
Searchable Articles
Moxie
Not enough data available
TeamSupport
8.3
Community Forums
Moxie
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
Moxie
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Moxie
Not enough data available
TeamSupport
8.7
Forum to Reponse
Moxie
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Moxie
Not enough data available
TeamSupport
8.8
Live Chat
Moxie
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
Moxie
Not enough data available
TeamSupport
8.4
Email to Case
Moxie
Not enough data available
TeamSupport
8.9
Chat/Live Support
Moxie
Not enough data available
TeamSupport
8.4
Social Integration
Moxie
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
TeamSupport
7.9
Customer and Contacts Database
Moxie
Not enough data available
TeamSupport
8.6
Products and Version Tracking
Moxie
Not enough data available
TeamSupport
8.6
Call Scripting
Moxie
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Moxie
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Moxie
Not enough data available
TeamSupport
8.3
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.4
Ideas/Feedback
Moxie
Not enough data available
TeamSupport
8.4
Q&A
Moxie
Not enough data available
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
TeamSupport
Not enough data available
Reporting
Moxie
Not enough data available
TeamSupport
8.3
Dashboards
Moxie
Not enough data available
TeamSupport
8.6
Platform
ITIL Compliance
Moxie
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
Moxie
Not enough data available
TeamSupport
7.4
Customization
Moxie
Not enough data available
TeamSupport
8.4
User, Role, and Access Management
Moxie
Not enough data available
TeamSupport
8.7
Internationalization
Moxie
Not enough data available
TeamSupport
7.8
Performance & Reliability
Moxie
Not enough data available
TeamSupport
8.7
Integration APIs
Moxie
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.3%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Insurance
10.7%
Computer Software
27.2%
 
Financial Services
10.7%
Information Technology and Services
21.0%
 
Retail
7.1%
Internet
5.7%
 
Internet
7.1%
Financial Services
4.4%
 
Individual & Family Services
7.1%
Hospitality
3.6%
 
Other
57.1%
Other
38.1%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Alex F.
Administrator in Internet

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
Moxie
Most Helpful Favorable Review
Alex F.
Administrator in Internet

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Moxie
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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