Compare Moxie, TeamSupport, and Freshdesk
 Moxie 3.6 Based on 21 reviews |  TeamSupport 4.3 Based on 509 reviews |  Freshdesk 4.4 Based on 1,999 reviews |
Pricing
| ‐ | Support Desk $50 / agent / month billed annually | Sprout Free for UNLIMITED agents | |
| ‐ | Enterprise $65 / agent / month billed annually | Blossom $19 / agent / month billed annually | |
| ‐ | Private Cloud Custom Contact Us for Pricing | Garden $35 / agent / month billed annually | |
| ‐ | ‐ | Estate $49 / agent / month billed annually | |
| ‐ | ‐ | Forest $89 / agent / month billed annually | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 7.7 (Based on 19 reviews) | 8.7 (Based on 492 reviews) | 8.6 (Based on 1,859 reviews) |
| Ease of Use | 7.9 (Based on 19 reviews) | 8.8 (Based on 493 reviews) | 8.9 (Based on 1,869 reviews) |
| Ease of Setup | 8.5 (Based on 7 reviews) | 8.5 (Based on 232 reviews) | 8.7 (Based on 1,342 reviews) |
| Ease of Admin | 8.1 (Based on 7 reviews) | 8.9 (Based on 234 reviews) | 8.8 (Based on 1,376 reviews) |
| Quality of Support | 8.7 (Based on 15 reviews) | 9.0 (Based on 447 reviews) | 9.0 (Based on 1,804 reviews) |
| Ease of Doing Business With | 9.0 (Based on 6 reviews) | 9.3 (Based on 239 reviews) | 9.0 (Based on 1,310 reviews) |
| Product Direction (% positive) | 5.6 (Based on 19 reviews) | 9.1 (Based on 492 reviews) | 8.8 (Based on 1,854 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 4.8% | 41.3% | 53.6% |
Mid-Market (51-1000 emp.) | 57.1% | 47.7% | 35.7% |
Enterprise (> 1000 emp.) | 38.1% | 11.1% | 10.7% |
Reviewers' Industry
Insurance 10.7% | Computer Software 27.2% | Information Technology and Services 20.6% | |
Financial Services 10.7% | Information Technology and Services 20.7% | Computer Software 14.1% | |
Retail 7.1% | Internet 5.6% | Internet 5.9% | |
Internet 7.1% | Financial Services 4.5% | Education Management 3.7% | |
Individual & Family Services 7.1% | Hospitality 3.6% | E-Learning 3.5% | |
Other 57.1% | Other 38.4% | Other 52.2% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Retail Moxie makes receiving and responding to emails quick and efficient. | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... |
| Most Helpful Critical Review | Kyle L. Administrator in Information Technology and Services Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in... | Matthew R. User in Building Materials This product uses a lot of resources on the computer and slows computer down | Ted F. Administrator in Mining & Metals They do not offer a WYSIWYG editor globally. |
