Compare Moxie, TeamSupport, and HappyFox

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Moxie
TeamSupport
HappyFox
Optimized for quick response
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Moxie
Moxie
3.6
Based on 21 reviews
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TeamSupport
TeamSupport
4.3
Based on 510 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Support Desk
$50 / agent / month billed annually
Mighty
$29 per staff / month
 
Enterprise
$65 / agent / month billed annually
Fantastic
$49 per staff / month
 
Private Cloud
Custom Contact Us for Pricing
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
8.7
(Based on 493 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.8
(Based on 494 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
8.5
(Based on 233 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.9
(Based on 235 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.0
(Based on 448 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
9.3
(Based on 240 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
9.1
(Based on 493 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
41.2%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.3%
15.5%
 
Insurance
10.7%
Computer Software
27.2%
Information Technology and Services
14.1%
 
Financial Services
10.7%
Information Technology and Services
20.7%
Computer Software
12.2%
 
Retail
7.1%
Internet
5.8%
Higher Education
6.4%
 
Internet
7.1%
Financial Services
4.5%
Real Estate
3.8%
 
Individual & Family Services
7.1%
Hospitality
3.6%
Education Management
3.8%
 
Other
57.1%
Other
38.3%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Support from the moxie team Ease of use of the tool

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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