Compare Moxie, TeamSupport, and Kayako

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Moxie
TeamSupport
Kayako
Optimized for quick response
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Moxie
Moxie
3.6
Based on 21 reviews
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TeamSupport
TeamSupport
4.3
Based on 510 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Support Desk
$50 / agent / month billed annually
Inbox
$15 /agent/month
 
Enterprise
$65 / agent / month billed annually
Growth
$30 /agent/month
 
Private Cloud
Custom Contact Us for Pricing
Scale
$60 /agent/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
8.7
(Based on 493 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.8
(Based on 494 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
8.5
(Based on 233 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.9
(Based on 235 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.0
(Based on 448 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
9.3
(Based on 240 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
9.1
(Based on 493 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
41.2%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.6%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.3%
7.2%
 
Insurance
10.7%
Computer Software
27.2%
Information Technology and Services
23.7%
 
Financial Services
10.7%
Information Technology and Services
20.7%
Computer Software
17.4%
 
Retail
7.1%
Internet
5.8%
Telecommunications
7.2%
 
Internet
7.1%
Financial Services
4.5%
Internet
5.3%
 
Individual & Family Services
7.1%
Hospitality
3.6%
Marketing and Advertising
3.9%
 
Other
57.1%
Other
38.3%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 Crowd User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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