Compare Moxie, TeamSupport, and LiveAgent

 
Support Desk
$50 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Enterprise
$65 / agent / month billed annually
Ticket+Chat
$29/month User Seat
 
Private Cloud
Custom Contact Us for Pricing
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
8.7
(Based on 493 reviews)
9.0
(Based on 900 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.8
(Based on 494 reviews)
9.1
(Based on 901 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
8.5
(Based on 233 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.9
(Based on 235 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.0
(Based on 448 reviews)
9.2
(Based on 857 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
9.3
(Based on 240 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
9.1
(Based on 493 reviews)
9.1
(Based on 888 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
41.2%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.6%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.3%
12.3%
 
Insurance
10.7%
Computer Software
27.2%
Information Technology and Services
11.9%
 
Financial Services
10.7%
Information Technology and Services
20.7%
Computer Software
7.1%
 
Retail
7.1%
Internet
5.8%
Computer & Network Security
5.9%
 
Internet
7.1%
Financial Services
4.5%
Internet
5.6%
 
Individual & Family Services
7.1%
Hospitality
3.6%
Marketing and Advertising
4.2%
 
Other
57.1%
Other
38.3%
Other
65.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Easy to use interface. Customization of responses allows for my efficient interaction.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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