Compare Moxie, TeamSupport, and Zendesk Support

 
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
8.7
(Based on 492 reviews)
8.8
(Based on 1,278 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.8
(Based on 493 reviews)
8.7
(Based on 1,282 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
8.5
(Based on 232 reviews)
8.3
(Based on 606 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.9
(Based on 234 reviews)
8.4
(Based on 629 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.0
(Based on 447 reviews)
8.5
(Based on 1,090 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
9.3
(Based on 239 reviews)
8.6
(Based on 590 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
9.1
(Based on 492 reviews)
7.8
(Based on 1,270 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
41.3%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.7%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.1%
16.4%
 
Insurance
10.7%
Computer Software
27.2%
Computer Software
18.1%
 
Financial Services
10.7%
Information Technology and Services
20.7%
Information Technology and Services
15.2%
 
Retail
7.1%
Internet
5.6%
Internet
10.6%
 
Internet
7.1%
Financial Services
4.5%
Marketing and Advertising
4.9%
 
Individual & Family Services
7.1%
Hospitality
3.6%
Telecommunications
3.3%
 
Other
57.1%
Other
38.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 Crowd User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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