Compare Moxie vs Teamwork Desk
See this
comparison of Moxie vs. Teamwork Desk
based on data from user reviews. Moxie rates 3.6/5 stars with 21 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.9
Ease of Use
Ease of Use
7.7
8.6
Ease of Setup
Ease of Setup
8.3
8.6
Ease of Admin
Ease of Admin
7.9
8.9
Quality of Support
Quality of Support
8.6
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
5.1
9.2
Meets Requirements
Moxie
7.5
Teamwork Desk
8.9
Ease of Use
Moxie
7.7
Teamwork Desk
8.6
Ease of Setup
Moxie
8.3
Teamwork Desk
8.6
Ease of Admin
Moxie
7.9
Teamwork Desk
8.9
Quality of Support
Moxie
8.6
Teamwork Desk
8.9
Ease of Doing Business With
Moxie
8.9
Teamwork Desk
8.9
Product Direction (% positive)
Moxie
5.1
Teamwork Desk
9.2

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
Teamwork Desk
8.8
Response Automation
Moxie
Not enough data available
Teamwork Desk
8.9
SLA Management
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Attachments/Screencasts
Moxie
Not enough data available
Teamwork Desk
8.7
Ticket Collaboration
Moxie
Not enough data available
Teamwork Desk
8.7
Ticket creation user experience
Moxie
Not enough data available
Teamwork Desk
8.9
Ticket response user experience
Moxie
Not enough data available
Teamwork Desk
8.9
Knowledge Share
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.9
Searchable Articles
Moxie
Not enough data available
Teamwork Desk
8.7
Community Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
Moxie
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
Moxie
Not enough data available
Teamwork Desk
8.9
Live Chat
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Moxie
Not enough data available
Teamwork Desk
8.4
Email to Case
Moxie
Not enough data available
Teamwork Desk
9.2
Chat/Live Support
Moxie
Not enough data available
Teamwork Desk
6.3
Social Integration
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
Teamwork Desk
7.3
Customer and Contacts Database
Moxie
Not enough data available
Teamwork Desk
8.5
Products and Version Tracking
Moxie
Not enough data available
Teamwork Desk
7.7
Call Scripting
Moxie
Not enough data available
Teamwork Desk
8.0
Interactive Voice Response (IVR)
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Self Service/Community
Forums
Moxie
Not enough data available
Teamwork Desk
8.1
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.3
Ideas/Feedback
Moxie
Not enough data available
Teamwork Desk
7.9
Q&A
Moxie
Not enough data available
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Reporting
Moxie
Not enough data available
Teamwork Desk
8.0
Dashboards
Moxie
Not enough data available
Teamwork Desk
8.6
Platform
ITIL Compliance
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Mobile User Support
Moxie
Not enough data available
Teamwork Desk
8.3
Customization
Moxie
Not enough data available
Teamwork Desk
7.3
User, Role, and Access Management
Moxie
Not enough data available
Teamwork Desk
8.9
Internationalization
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Performance & Reliability
Moxie
Not enough data available
Teamwork Desk
9.0
Integration APIs
Moxie
Not enough data available
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
2.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Insurance
10.7%
Marketing and Advertising
23.4%
 
Financial Services
10.7%
Information Technology and Services
19.1%
 
Retail
7.1%
Internet
8.5%
 
Internet
7.1%
Computer Software
8.5%
 
Individual & Family Services
7.1%
Logistics and Supply Chain
6.4%
 
Other
57.1%
Other
34.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Alex F.
Administrator in Internet

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Moxie
Most Helpful Favorable Review
Alex F.
Administrator in Internet

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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