Compare Moxie, Teamwork Desk, and Freshdesk

 
Starter
$7 per agent, per month (billed annually)
Sprout
Free for UNLIMITED agents
 
Plus
$13 per agent, per month (billed annually)
Blossom
$19 / agent / month billed annually
 
Pro
$25 per agent, per month (billed annually)
Garden
$35 / agent / month billed annually
 
Enterprise
Contact Us Billed annually
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 1,871 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.8
(Based on 30 reviews)
8.9
(Based on 1,881 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
8.9
(Based on 16 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
9.0
(Based on 15 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 1,816 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
9.0
(Based on 15 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
9.3
(Based on 30 reviews)
8.8
(Based on 1,866 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
79.4%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
17.6%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
2.9%
10.7%
 
Insurance
10.7%
Marketing and Advertising
23.9%
Information Technology and Services
20.5%
 
Financial Services
10.7%
Information Technology and Services
19.6%
Computer Software
14.1%
 
Retail
7.1%
Computer Software
8.7%
Internet
5.9%
 
Internet
7.1%
Logistics and Supply Chain
6.5%
Education Management
3.7%
 
Individual & Family Services
7.1%
Internet
6.5%
E-Learning
3.5%
 
Other
57.1%
Other
34.8%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Support from the moxie team Ease of use of the tool

Matthew M.
User in Computer Software

Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Ask Moxie a QuestionContact MoxieAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Freshdesk a QuestionContact Freshdesk
Kate from G2 Crowd

Need help?

I can help.