Compare Moxie, Teamwork Desk, and Oracle Service Cloud (formerly RightNow)

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
9.0
(Based on 28 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.8
(Based on 30 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
8.9
(Based on 16 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
9.0
(Based on 15 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.1
(Based on 27 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
9.0
(Based on 15 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
9.3
(Based on 30 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
79.4%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
17.6%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
2.9%
57.9%
 
Insurance
10.7%
Marketing and Advertising
23.9%
Information Technology and Services
20.4%
 
Financial Services
10.7%
Information Technology and Services
19.6%
Retail
10.8%
 
Retail
7.1%
Computer Software
8.7%
Financial Services
6.5%
 
Internet
7.1%
Logistics and Supply Chain
6.5%
Computer Software
6.5%
 
Individual & Family Services
7.1%
Internet
6.5%
Pharmaceuticals
4.3%
 
Other
57.1%
Other
34.8%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

G2 Crowd User in Internet

The ease of communicating with customers when they send a support ticket, and how it looks just like a normal email.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.No downloads provided.
Ask Moxie a QuestionContact MoxieAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Oracle a QuestionContact Oracle
Kate from G2 Crowd

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