Compare Moxie vs Track-It!
See this
comparison of Moxie vs. Track-It!
based on data from user reviews. Moxie rates 3.6/5 stars with 21 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
Ease of Use
Ease of Use
7.7
7.8
Ease of Setup
Ease of Setup
8.3
7.3
Ease of Admin
Ease of Admin
7.9
7.8
Quality of Support
Quality of Support
8.6
7.7
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
Meets Requirements
Moxie
7.5
Track-It!
7.7
Ease of Use
Moxie
7.7
Track-It!
7.8
Ease of Setup
Moxie
8.3
Track-It!
7.3
Ease of Admin
Moxie
7.9
Track-It!
7.8
Quality of Support
Moxie
8.6
Track-It!
7.7
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Moxie
Not enough data available
Track-It!
7.1
Searchable Articles
Moxie
Not enough data available
Track-It!
6.7
Community Forums
Moxie
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
Moxie
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
Moxie
Not enough data available
Track-It!
7.6
Forum to Reponse
Moxie
Not enough data available
Track-It!
6.9
Tickets and Tagging
Moxie
Not enough data available
Track-It!
8.5
Live Chat
Moxie
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
 
Retail
7.1%
Higher Education
7.3%
 
Internet
7.1%
Utilities
5.2%
 
Individual & Family Services
7.1%
Law Practice
5.2%
 
Other
57.1%
Other
59.4%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Human Resources

I like the organization that this program has. It is simple to toggle between inboxes and respond in a timely manner.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Human Resources

I like the organization that this program has. It is simple to toggle between inboxes and respond in a timely manner.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Screenshots

 
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