Compare Moxie, Track-It!, and BMC FootPrints Service Core

Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
7.9
(Based on 68 reviews)
7.7
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.0
(Based on 68 reviews)
7.5
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
7.5
(Based on 41 reviews)
7.9
(Based on 16 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.0
(Based on 43 reviews)
8.2
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
7.9
(Based on 53 reviews)
8.1
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
8.1
(Based on 41 reviews)
9.1
(Based on 13 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
5.9
(Based on 67 reviews)
5.9
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.3%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.2%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
31.5%
62.2%
 
Insurance
10.7%
Information Technology and Services
13.8%
Higher Education
23.0%
 
Financial Services
10.7%
Hospital & Health Care
9.6%
Law Practice
18.0%
 
Retail
7.1%
Higher Education
7.4%
Information Technology and Services
18.0%
 
Internet
7.1%
Utilities
5.3%
Hospital & Health Care
8.2%
 
Individual & Family Services
7.1%
Law Practice
5.3%
Computer Software
4.9%
 
Other
57.1%
Other
58.5%
Other
27.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Easy to use interface. Customization of responses allows for my efficient interaction.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 Crowd User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
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