Compare Moxie, Track-It!, and BMC Remedy

Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
7.9
(Based on 68 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.0
(Based on 68 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
7.5
(Based on 41 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.0
(Based on 43 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
7.9
(Based on 53 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
8.1
(Based on 41 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
5.9
(Based on 67 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.3%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.2%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
31.5%
74.3%
 
Insurance
10.7%
Information Technology and Services
13.8%
Information Technology and Services
32.4%
 
Financial Services
10.7%
Hospital & Health Care
9.6%
Telecommunications
9.1%
 
Retail
7.1%
Higher Education
7.4%
Hospital & Health Care
6.2%
 
Internet
7.1%
Utilities
5.3%
Higher Education
4.4%
 
Individual & Family Services
7.1%
Law Practice
5.3%
Computer Software
4.4%
 
Other
57.1%
Other
58.5%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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Kate from G2 Crowd

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