Compare Moxie, Track-It!, ServiceNow, and BMC Remedy

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.3
7.9
Ease of Use
Ease of Use
7.7
7.8
7.4
7.1
Ease of Setup
Ease of Setup
8.3
7.3
7.2
6.9
Ease of Admin
Ease of Admin
7.9
7.8
7.8
7.2
Quality of Support
Quality of Support
8.6
7.7
7.9
7.3
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.7
5.8
Meets Requirements
Moxie
7.5
Track-It!
7.7
ServiceNow
8.3
BMC Remedy
7.9
Ease of Use
Moxie
7.7
Track-It!
7.8
ServiceNow
7.4
BMC Remedy
7.1
Ease of Setup
Moxie
8.3
Track-It!
7.3
ServiceNow
7.2
BMC Remedy
6.9
Ease of Admin
Moxie
7.9
Track-It!
7.8
ServiceNow
7.8
BMC Remedy
7.2
Quality of Support
Moxie
8.6
Track-It!
7.7
ServiceNow
7.9
BMC Remedy
7.3
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
ServiceNow
8.1
BMC Remedy
7.9
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
ServiceNow
7.7
BMC Remedy
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
3.9%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
16.7%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
79.3%
74.0%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Information Technology and Services
27.7%
Information Technology and Services
32.6%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Higher Education
7.7%
Telecommunications
9.1%
 
Retail
7.1%
Higher Education
7.3%
Hospital & Health Care
7.4%
Hospital & Health Care
6.2%
 
Internet
7.1%
Utilities
5.2%
Computer Software
6.6%
Higher Education
4.3%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Financial Services
5.9%
Computer Software
4.3%
 
Other
57.1%
Other
59.4%
Other
44.7%
Other
43.5%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.7%
Hospital & Health Care
7.4%
Computer Software
6.6%
Financial Services
5.9%
Other
44.7%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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