Compare Moxie, Track-It!, ServiceNow, and BMC Remedyforce

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
BMC Remedyforce
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.3
7.8
Ease of Use
Ease of Use
7.7
7.8
7.4
6.3
Ease of Setup
Ease of Setup
8.3
7.3
7.2
6.5
Ease of Admin
Ease of Admin
7.9
7.8
7.8
7.3
Quality of Support
Quality of Support
8.6
7.7
7.9
7.7
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
6.7
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.8
6.9
Meets Requirements
Moxie
7.5
Track-It!
7.7
ServiceNow
8.3
BMC Remedyforce
7.8
Ease of Use
Moxie
7.7
Track-It!
7.8
ServiceNow
7.4
BMC Remedyforce
6.3
Ease of Setup
Moxie
8.3
Track-It!
7.3
ServiceNow
7.2
BMC Remedyforce
6.5
Ease of Admin
Moxie
7.9
Track-It!
7.8
ServiceNow
7.8
BMC Remedyforce
7.3
Quality of Support
Moxie
8.6
Track-It!
7.7
ServiceNow
7.9
BMC Remedyforce
7.7
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
ServiceNow
8.1
BMC Remedyforce
6.7
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
ServiceNow
7.8
BMC Remedyforce
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
3.9%
5.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
16.7%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
79.4%
61.1%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%
BMC Remedyforce
Small-Business
5.6%
Mid-Market
33.3%
Enterprise
61.1%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Information Technology and Services
27.7%
Computer Software
40.9%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Higher Education
7.6%
Information Technology and Services
9.1%
 
Retail
7.1%
Higher Education
7.3%
Hospital & Health Care
7.3%
Financial Services
9.1%
 
Internet
7.1%
Utilities
5.2%
Computer Software
6.6%
Philanthropy
4.5%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Financial Services
6.1%
Pharmaceuticals
4.5%
 
Other
57.1%
Other
59.4%
Other
44.7%
Other
31.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.1%
Other
44.7%
BMC Remedyforce
Computer Software
40.9%
Information Technology and Services
9.1%
Financial Services
9.1%
Philanthropy
4.5%
Pharmaceuticals
4.5%
Other
31.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

Ease of use by end user and there is ability to have standard responses saved.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

G2 Crowd User in Government Administration

I like that it encompasses change problem incident inventory and everything can be associated

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

G2 Crowd User in Computer Software

support line and entry-level support not helpful

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Banking

Ease of use by end user and there is ability to have standard responses saved.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

BMC Remedyforce
Most Helpful Favorable Review
G2 Crowd User in Government Administration

I like that it encompasses change problem incident inventory and everything can be associated

Most Helpful Critical Review
G2 Crowd User in Computer Software

support line and entry-level support not helpful

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