Compare Moxie, Track-It!, ServiceNow, and Cherwell Service Management

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.3
8.2
Ease of Use
Ease of Use
7.7
7.8
7.4
7.7
Ease of Setup
Ease of Setup
8.3
7.3
7.2
7.4
Ease of Admin
Ease of Admin
7.9
7.8
7.8
8.2
Quality of Support
Quality of Support
8.6
7.7
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.8
7.8
Meets Requirements
Moxie
7.5
Track-It!
7.7
ServiceNow
8.3
Cherwell Service Management
8.2
Ease of Use
Moxie
7.7
Track-It!
7.8
ServiceNow
7.4
Cherwell Service Management
7.7
Ease of Setup
Moxie
8.3
Track-It!
7.3
ServiceNow
7.2
Cherwell Service Management
7.4
Ease of Admin
Moxie
7.9
Track-It!
7.8
ServiceNow
7.8
Cherwell Service Management
8.2
Quality of Support
Moxie
8.6
Track-It!
7.7
ServiceNow
7.9
Cherwell Service Management
8.3
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
ServiceNow
8.1
Cherwell Service Management
8.8
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
ServiceNow
7.8
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
3.9%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
16.7%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
79.4%
68.3%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Information Technology and Services
27.7%
Information Technology and Services
15.9%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Higher Education
7.6%
Hospital & Health Care
11.0%
 
Retail
7.1%
Higher Education
7.3%
Hospital & Health Care
7.4%
Higher Education
9.7%
 
Internet
7.1%
Utilities
5.2%
Computer Software
6.6%
Government Administration
9.7%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Financial Services
5.9%
Financial Services
5.5%
 
Other
57.1%
Other
59.4%
Other
44.7%
Other
48.3%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.4%
Computer Software
6.6%
Financial Services
5.9%
Other
44.7%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Real Estate

The interface was intuitive and easy to use. I did not have to train extensively in order to utilize it effectively.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

G2 Crowd User in Information Technology and Services

The best area of this software is it’s process in managing questions and concerns and it’s organization.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

G2 Crowd User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Real Estate

The interface was intuitive and easy to use. I did not have to train extensively in order to utilize it effectively.

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Cherwell Service Management
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

The best area of this software is it’s process in managing questions and concerns and it’s organization.

Most Helpful Critical Review
G2 Crowd User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3
1 of 3
2 of 3
3 of 3
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos providedNo videos providedNo videos provided

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Moxie
No videos provided
Track-It!
No videos provided
ServiceNow
No videos provided
Cherwell Service Management

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
Moxie
No downloads provided
Track-It!
No downloads provided
ServiceNow
No downloads provided
Cherwell Service Management
No downloads provided
Ask Moxie a QuestionContact MoxieRequest More InformationRequest More InformationRequest More InformationRequest More InformationAsk Cherwell a QuestionContact Cherwell