Compare Moxie, Track-It!, ServiceNow, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.3
8.5
Ease of Use
Ease of Use
7.7
7.8
7.4
7.9
Ease of Setup
Ease of Setup
8.3
7.3
7.2
7.3
Ease of Admin
Ease of Admin
7.9
7.8
7.8
7.4
Quality of Support
Quality of Support
8.6
7.7
7.9
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.8
7.8
Meets Requirements
Moxie
7.5
Track-It!
7.7
ServiceNow
8.3
Jira Service Desk
8.5
Ease of Use
Moxie
7.7
Track-It!
7.8
ServiceNow
7.4
Jira Service Desk
7.9
Ease of Setup
Moxie
8.3
Track-It!
7.3
ServiceNow
7.2
Jira Service Desk
7.3
Ease of Admin
Moxie
7.9
Track-It!
7.8
ServiceNow
7.8
Jira Service Desk
7.4
Quality of Support
Moxie
8.6
Track-It!
7.7
ServiceNow
7.9
Jira Service Desk
8.0
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
ServiceNow
8.1
Jira Service Desk
8.2
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
ServiceNow
7.8
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
3.9%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
16.7%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
79.4%
42.8%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Information Technology and Services
27.7%
Information Technology and Services
28.7%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Higher Education
7.6%
Computer Software
15.3%
 
Retail
7.1%
Higher Education
7.3%
Hospital & Health Care
7.3%
Internet
6.0%
 
Internet
7.1%
Utilities
5.2%
Computer Software
6.6%
Telecommunications
4.2%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Financial Services
6.1%
Financial Services
4.2%
 
Other
57.1%
Other
59.4%
Other
44.7%
Other
41.5%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.1%
Other
44.7%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

Ease of use by end user and there is ability to have standard responses saved.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Banking

Ease of use by end user and there is ability to have standard responses saved.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

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