Compare Moxie, Track-It!, ServiceNow, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.3
8.2
Ease of Use
Ease of Use
7.7
7.8
7.4
7.4
Ease of Setup
Ease of Setup
8.3
7.3
7.2
7.1
Ease of Admin
Ease of Admin
7.9
7.8
7.8
7.5
Quality of Support
Quality of Support
8.6
7.7
7.9
7.6
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
8.1
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.8
6.8
Meets Requirements
Moxie
7.5
Track-It!
7.7
ServiceNow
8.3
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Moxie
7.7
Track-It!
7.8
ServiceNow
7.4
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Moxie
8.3
Track-It!
7.3
ServiceNow
7.2
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Moxie
7.9
Track-It!
7.8
ServiceNow
7.8
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Moxie
8.6
Track-It!
7.7
ServiceNow
7.9
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
ServiceNow
8.1
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
ServiceNow
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
3.9%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
16.6%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
79.4%
69.2%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Information Technology and Services
27.8%
Information Technology and Services
25.4%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Higher Education
7.6%
Hospital & Health Care
10.2%
 
Retail
7.1%
Higher Education
7.3%
Hospital & Health Care
7.3%
Insurance
8.5%
 
Internet
7.1%
Utilities
5.2%
Computer Software
6.6%
Airlines/Aviation
8.5%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Financial Services
6.0%
Utilities
3.4%
 
Other
57.1%
Other
59.4%
Other
44.6%
Other
44.1%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

Most Helpful Critical Review
G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

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Micro Focus Service Management Automation (SMAX)
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