Compare Moxie, Track-It!, and TeamSupport

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
7.9
(Based on 68 reviews)
8.7
(Based on 490 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.0
(Based on 68 reviews)
8.8
(Based on 491 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
7.5
(Based on 41 reviews)
8.5
(Based on 231 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.0
(Based on 43 reviews)
8.8
(Based on 233 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
7.9
(Based on 53 reviews)
9.0
(Based on 445 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
8.1
(Based on 41 reviews)
9.3
(Based on 238 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
5.9
(Based on 67 reviews)
9.1
(Based on 490 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.3%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.2%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
31.5%
11.1%
 
Insurance
10.7%
Information Technology and Services
13.8%
Computer Software
27.3%
 
Financial Services
10.7%
Hospital & Health Care
9.6%
Information Technology and Services
20.6%
 
Retail
7.1%
Higher Education
7.4%
Internet
5.6%
 
Internet
7.1%
Utilities
5.3%
Financial Services
4.5%
 
Individual & Family Services
7.1%
Law Practice
5.3%
Hospitality
3.6%
 
Other
57.1%
Other
58.5%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

G2 Crowd User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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