Compare Moxie, Track-It!, and Zendesk Support

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.7
(Based on 19 reviews)
7.9
(Based on 68 reviews)
8.8
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 19 reviews)
8.0
(Based on 68 reviews)
8.7
(Based on 1,278 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 7 reviews)
7.5
(Based on 41 reviews)
8.3
(Based on 604 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.0
(Based on 43 reviews)
8.4
(Based on 627 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
7.9
(Based on 53 reviews)
8.5
(Based on 1,086 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 6 reviews)
8.1
(Based on 41 reviews)
8.6
(Based on 588 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.6
(Based on 19 reviews)
5.9
(Based on 67 reviews)
7.8
(Based on 1,266 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.3%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.2%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
31.5%
16.4%
 
Insurance
10.7%
Information Technology and Services
13.8%
Computer Software
18.0%
 
Financial Services
10.7%
Hospital & Health Care
9.6%
Information Technology and Services
15.2%
 
Retail
7.1%
Higher Education
7.4%
Internet
10.6%
 
Internet
7.1%
Utilities
5.3%
Marketing and Advertising
5.0%
 
Individual & Family Services
7.1%
Law Practice
5.3%
Telecommunications
3.3%
 
Other
57.1%
Other
58.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Retail

Moxie makes receiving and responding to emails quick and efficient.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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