Compare Moxie vs UseResponse
See this
comparison of Moxie vs. UseResponse
based on data from user reviews. Moxie rates 3.6/5 stars with 21 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
9.0
Ease of Use
Ease of Use
7.7
9.3
Ease of Setup
Ease of Setup
8.3
9.2
Ease of Admin
Ease of Admin
7.9
9.2
Quality of Support
Quality of Support
8.6
9.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.8
Product Direction (% positive)
Product Direction (% positive)
5.1
10.0
Meets Requirements
Moxie
7.5
UseResponse
9.0
Ease of Use
Moxie
7.7
UseResponse
9.3
Ease of Setup
Moxie
8.3
UseResponse
9.2
Ease of Admin
Moxie
7.9
UseResponse
9.2
Quality of Support
Moxie
8.6
UseResponse
9.9
Ease of Doing Business With
Moxie
8.9
UseResponse
9.8
Product Direction (% positive)
Moxie
5.1
UseResponse
10.0

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
UseResponse
9.3
Response Automation
Moxie
Not enough data available
UseResponse
9.5
SLA Management
Moxie
Not enough data available
UseResponse
Not enough data available
Attachments/Screencasts
Moxie
Not enough data available
UseResponse
9.6
Ticket Collaboration
Moxie
Not enough data available
UseResponse
9.4
Ticket creation user experience
Moxie
Not enough data available
UseResponse
9.5
Ticket response user experience
Moxie
Not enough data available
UseResponse
9.3
Knowledge Share
Knowledge Base
Moxie
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Moxie
Not enough data available
UseResponse
Not enough data available
Community Forums
Moxie
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Moxie
Not enough data available
UseResponse
Not enough data available
Communication
Pop-up Chat
Moxie
Not enough data available
UseResponse
Not enough data available
Notifications
Moxie
Not enough data available
UseResponse
Not enough data available
Targeted Emails
Moxie
Not enough data available
UseResponse
Not enough data available
In-App Messaging
Moxie
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
Moxie
Not enough data available
UseResponse
Not enough data available
Forum to Reponse
Moxie
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Moxie
Not enough data available
UseResponse
Not enough data available
Live Chat
Moxie
Not enough data available
UseResponse
Not enough data available
Internal Use
Customization
Moxie
Not enough data available
UseResponse
9.2
Conversation Archiving
Moxie
Not enough data available
UseResponse
Not enough data available
Lead Development
Moxie
Not enough data available
UseResponse
Not enough data available
Knowledge Base
Moxie
Not enough data available
UseResponse
Not enough data available
Team Inbox
Moxie
Not enough data available
UseResponse
Not enough data available
Customer Profiles
Moxie
Not enough data available
UseResponse
Not enough data available
Communication Channels
Customer Portal
Moxie
Not enough data available
UseResponse
9.6
Email to Case
Moxie
Not enough data available
UseResponse
9.4
Chat/Live Support
Moxie
Not enough data available
UseResponse
9.0
Social Integration
Moxie
Not enough data available
UseResponse
Not enough data available
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
UseResponse
Not enough data available
Customer and Contacts Database
Moxie
Not enough data available
UseResponse
Not enough data available
Products and Version Tracking
Moxie
Not enough data available
UseResponse
Not enough data available
Call Scripting
Moxie
Not enough data available
UseResponse
Not enough data available
Interactive Voice Response (IVR)
Moxie
Not enough data available
UseResponse
Not enough data available
Self Service/Community
Forums
Moxie
Not enough data available
UseResponse
8.6
Knowledge Base
Moxie
Not enough data available
UseResponse
9.3
Ideas/Feedback
Moxie
Not enough data available
UseResponse
8.9
Q&A
Moxie
Not enough data available
UseResponse
9.6
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
UseResponse
Not enough data available
Reporting
Moxie
Not enough data available
UseResponse
8.1
Dashboards
Moxie
Not enough data available
UseResponse
8.1
Platform
ITIL Compliance
Moxie
Not enough data available
UseResponse
Not enough data available
Mobile User Support
Moxie
Not enough data available
UseResponse
9.3
Customization
Moxie
Not enough data available
UseResponse
9.2
User, Role, and Access Management
Moxie
Not enough data available
UseResponse
9.3
Internationalization
Moxie
Not enough data available
UseResponse
9.8
Performance & Reliability
Moxie
Not enough data available
UseResponse
8.5
Integration APIs
Moxie
Not enough data available
UseResponse
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
13.3%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
25.0%
 
Financial Services
10.7%
Semiconductors
10.0%
 
Retail
7.1%
Internet
10.0%
 
Internet
7.1%
Higher Education
10.0%
 
Individual & Family Services
7.1%
Financial Services
10.0%
 
Other
57.1%
Other
35.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Individual & Family Services

The ability to send messages to coworkers

Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

UseResponse
Most Helpful Favorable Review
Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Screenshots

 
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