Compare Moxie vs Vision Helpdesk
See this
comparison of Moxie vs. Vision Helpdesk
based on data from user reviews. Moxie rates 3.6/5 stars with 21 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
9.2
Ease of Use
Ease of Use
7.7
8.9
Ease of Setup
Ease of Setup
8.3
8.8
Ease of Admin
Ease of Admin
7.9
9.2
Quality of Support
Quality of Support
8.6
9.6
Ease of Doing Business With
Ease of Doing Business With
8.9
9.6
Product Direction (% positive)
Product Direction (% positive)
5.1
9.5
Meets Requirements
Moxie
7.5
Vision Helpdesk
9.2
Ease of Use
Moxie
7.7
Vision Helpdesk
8.9
Ease of Setup
Moxie
8.3
Vision Helpdesk
8.8
Ease of Admin
Moxie
7.9
Vision Helpdesk
9.2
Quality of Support
Moxie
8.6
Vision Helpdesk
9.6
Ease of Doing Business With
Moxie
8.9
Vision Helpdesk
9.6
Product Direction (% positive)
Moxie
5.1
Vision Helpdesk
9.5

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
Vision Helpdesk
8.8
Response Automation
Moxie
Not enough data available
Vision Helpdesk
9.0
SLA Management
Moxie
Not enough data available
Vision Helpdesk
9.1
Attachments/Screencasts
Moxie
Not enough data available
Vision Helpdesk
9.0
Ticket Collaboration
Moxie
Not enough data available
Vision Helpdesk
8.6
Ticket creation user experience
Moxie
Not enough data available
Vision Helpdesk
9.5
Ticket response user experience
Moxie
Not enough data available
Vision Helpdesk
9.2
Knowledge Share
Knowledge Base
Moxie
Not enough data available
Vision Helpdesk
9.2
Searchable Articles
Moxie
Not enough data available
Vision Helpdesk
8.9
Community Forums
Moxie
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
Moxie
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
Moxie
Not enough data available
Vision Helpdesk
8.9
Forum to Reponse
Moxie
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
Moxie
Not enough data available
Vision Helpdesk
8.9
Live Chat
Moxie
Not enough data available
Vision Helpdesk
7.3
Communication Channels
Customer Portal
Moxie
Not enough data available
Vision Helpdesk
9.2
Email to Case
Moxie
Not enough data available
Vision Helpdesk
9.4
Chat/Live Support
Moxie
Not enough data available
Vision Helpdesk
8.2
Social Integration
Moxie
Not enough data available
Vision Helpdesk
9.1
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
Vision Helpdesk
8.3
Customer and Contacts Database
Moxie
Not enough data available
Vision Helpdesk
8.3
Products and Version Tracking
Moxie
Not enough data available
Vision Helpdesk
8.6
Call Scripting
Moxie
Not enough data available
Vision Helpdesk
9.0
Interactive Voice Response (IVR)
Moxie
Not enough data available
Vision Helpdesk
8.9
Self Service/Community
Forums
Moxie
Not enough data available
Vision Helpdesk
8.6
Knowledge Base
Moxie
Not enough data available
Vision Helpdesk
9.2
Ideas/Feedback
Moxie
Not enough data available
Vision Helpdesk
9.1
Q&A
Moxie
Not enough data available
Vision Helpdesk
9.3
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
Vision Helpdesk
Not enough data available
Reporting
Moxie
Not enough data available
Vision Helpdesk
8.8
Dashboards
Moxie
Not enough data available
Vision Helpdesk
9.0
Platform
ITIL Compliance
Moxie
Not enough data available
Vision Helpdesk
9.2
Mobile User Support
Moxie
Not enough data available
Vision Helpdesk
8.8
Customization
Moxie
Not enough data available
Vision Helpdesk
8.1
User, Role, and Access Management
Moxie
Not enough data available
Vision Helpdesk
9.0
Internationalization
Moxie
Not enough data available
Vision Helpdesk
8.6
Performance & Reliability
Moxie
Not enough data available
Vision Helpdesk
9.2
Integration APIs
Moxie
Not enough data available
Vision Helpdesk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
8.7%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Insurance
10.7%
Non-Profit Organization Management
26.3%
 
Financial Services
10.7%
Internet
14.0%
 
Retail
7.1%
Information Technology and Services
12.3%
 
Internet
7.1%
Individual & Family Services
5.3%
 
Individual & Family Services
7.1%
Education Management
5.3%
 
Other
57.1%
Other
36.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Ask Moxie a QuestionContact MoxieRequest More InformationRequest More Information