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Compare Moxie vs Zendesk Support

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comparison of Moxie vs. Zendesk Support
based on data from user reviews. Moxie rates 3.6/5 stars with 19 reviews. Zendesk Support rates 4.2/5 stars with 1,256 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 17 reviews)
8.7
(Based on 1,149 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 17 reviews)
8.7
(Based on 1,153 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 6 reviews)
8.3
(Based on 552 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 6 reviews)
8.4
(Based on 574 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 14 reviews)
8.5
(Based on 974 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.6
(Based on 537 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.7
(Based on 17 reviews)
7.9
(Based on 1,145 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.3%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.9%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
36.8%
16.2%
 
Insurance
11.5%
Computer Software
18.9%
 
Retail
7.7%
Information Technology and Services
15.0%
 
Internet
7.7%
Internet
10.9%
 
Individual & Family Services
7.7%
Marketing and Advertising
5.3%
 
Hospitality
7.7%
Telecommunications
3.4%
 
Other
57.7%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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