Compare Moxie vs Zendesk Support
See this
comparison of Moxie vs. Zendesk Support
based on data from user reviews. Moxie rates 3.6/5 stars with 21 reviews. Zendesk Support rates 4.2/5 stars with 1,446 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
Ease of Use
Ease of Use
7.7
8.6
Ease of Setup
Ease of Setup
8.3
8.2
Ease of Admin
Ease of Admin
7.9
8.3
Quality of Support
Quality of Support
8.6
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
5.1
7.6
Meets Requirements
Moxie
7.5
Zendesk Support
8.6
Ease of Use
Moxie
7.7
Zendesk Support
8.6
Ease of Setup
Moxie
8.3
Zendesk Support
8.2
Ease of Admin
Moxie
7.9
Zendesk Support
8.3
Quality of Support
Moxie
8.6
Zendesk Support
8.3
Ease of Doing Business With
Moxie
8.9
Zendesk Support
8.4
Product Direction (% positive)
Moxie
5.1
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
Zendesk Support
8.5
Response Automation
Moxie
Not enough data available
Zendesk Support
8.4
SLA Management
Moxie
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Moxie
Not enough data available
Zendesk Support
8.3
Ticket Collaboration
Moxie
Not enough data available
Zendesk Support
8.6
Ticket creation user experience
Moxie
Not enough data available
Zendesk Support
8.9
Ticket response user experience
Moxie
Not enough data available
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Moxie
Not enough data available
Zendesk Support
8.6
Searchable Articles
Moxie
Not enough data available
Zendesk Support
8.6
Community Forums
Moxie
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Moxie
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Moxie
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Moxie
Not enough data available
Zendesk Support
8.4
Tickets and Tagging
Moxie
Not enough data available
Zendesk Support
8.9
Live Chat
Moxie
Not enough data available
Zendesk Support
8.5
Communication Channels
Customer Portal
Moxie
Not enough data available
Zendesk Support
8.4
Email to Case
Moxie
Not enough data available
Zendesk Support
8.8
Chat/Live Support
Moxie
Not enough data available
Zendesk Support
8.4
Social Integration
Moxie
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
Zendesk Support
8.0
Customer and Contacts Database
Moxie
Not enough data available
Zendesk Support
8.1
Products and Version Tracking
Moxie
Not enough data available
Zendesk Support
8.1
Call Scripting
Moxie
Not enough data available
Zendesk Support
7.8
Interactive Voice Response (IVR)
Moxie
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
Moxie
Not enough data available
Zendesk Support
8.0
Knowledge Base
Moxie
Not enough data available
Zendesk Support
8.4
Ideas/Feedback
Moxie
Not enough data available
Zendesk Support
8.1
Q&A
Moxie
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
Zendesk Support
7.9
Reporting
Moxie
Not enough data available
Zendesk Support
7.9
Dashboards
Moxie
Not enough data available
Zendesk Support
8.1
Platform
ITIL Compliance
Moxie
Not enough data available
Zendesk Support
8.1
Mobile User Support
Moxie
Not enough data available
Zendesk Support
8.1
Customization
Moxie
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
Moxie
Not enough data available
Zendesk Support
8.3
Internationalization
Moxie
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Moxie
Not enough data available
Zendesk Support
8.5
Integration APIs
Moxie
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
16.3%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Insurance
10.7%
Computer Software
17.8%
 
Financial Services
10.7%
Information Technology and Services
15.3%
 
Retail
7.1%
Internet
10.3%
 
Internet
7.1%
Marketing and Advertising
4.9%
 
Individual & Family Services
7.1%
Telecommunications
3.2%
 
Other
57.1%
Other
48.5%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.2%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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