Compare Moxie vs Zendesk Support

See this comparison of Moxie vs. Zendesk Support based on data from user reviews. Moxie rates 3.6/5 stars with 19 reviews. Zendesk Support rates 4.2/5 stars with 1041 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 17 reviews)
8.7
(Based on 957 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 17 reviews)
8.7
(Based on 961 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 6 reviews)
8.3
(Based on 470 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 6 reviews)
8.4
(Based on 488 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 14 reviews)
8.5
(Based on 807 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.6
(Based on 455 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.7
(Based on 17 reviews)
8.0
(Based on 955 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.3%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.9%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
36.8%
15.4%
 
Insurance
11.5%
Computer Software
19.9%
 
Retail
7.7%
Information Technology and Services
14.8%
 
Hospitality
7.7%
Internet
11.6%
 
Internet
7.7%
Marketing and Advertising
5.9%
 
Individual & Family Services
7.7%
Retail
3.2%
 
Other
57.7%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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